Privacy Policy

We collect information in the following ways:

• Account information you provide, such as your name, work email, company, and password.
• Workspace data, including support tickets, customer messages, and translations processed through the platform.
• Usage data, such as pages visited, features used, and actions taken within the dashboard.
• Device and log information, including IP address, browser type, and timestamps.

We use the information we collect to:

• Provide, operate, and maintain the LinguoDesk platform, including translation and routing features.
• Improve our AI translation models and confidence scoring using aggregated, de-identified data.
• Communicate with you about your account, updates, and support requests.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations.

We do not sell your personal information. We may share information with trusted sub-processors who help us operate the platform (such as cloud hosting and translation model providers), each bound by confidentiality and data protection obligations. We may also disclose information if required by law or to protect the rights, property, or safety of LinguoDesk, our customers, or others.

We retain account and workspace data for as long as your account is active or as needed to provide our services. You may request deletion of your workspace data at any time by contacting us, subject to legal retention requirements.

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can exercise these rights from your account settings or by contacting privacy@linguodesk.com.

We use industry-standard technical and organizational measures, including encryption in transit and at rest, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

LinguoDesk operates globally. Your information may be transferred to and processed in countries other than your own, with appropriate safeguards in place as required by applicable law.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date above.

If you have questions about this Privacy Policy, contact us at privacy@linguodesk.com or write to us at:

Octopus Tech Limited
Unit B6, 12th Floor, Wing Wah Building, No. 677 King’s Road, Quarry Bay, Hong Kong Island, Hong Kong